FREQUENTLY ASKED QUESTIONS
Everything You Need to Know, Beautiful!
Welcome to the Alcatraz Divina FAQ page! We've gathered answers to some of our most commonly asked questions to make your shopping experience as effortless and fabulous as possible.
Can't find what you're looking for? We're always happy to help!
- What products does Alcatraz Divina offer?
Alcatraz Divina offers beauty essentials designed to help you feel confident, glamourous, and unapologetically beautiful.
Our current collection includes statement false lashes and makeup brushes. We're continuously working on expanding our collection, so stay tuned for exiting new arrivals!
- Where does Alcatraz Divina Ship?
We currently ship to all 50 United States, including Alaska and Hawaii.
International shipping is not available at this time.
- How long does it take to process my order?
Orders are typically processed within 2-3 business days, excluding weekends and holidays.
Please note that processing time does not include shipping transit time.
- How much does shipping cost?
Shipping rates are calculated at checkout based on your delivery address and the available shipping options.
You'll be able to review your shipping charges before completing your purchase.
- How can I track my order?
Once your order ships, you'll receive a shipping confimration email containing tracking information, when available.
Please allow time for the shipping carrier to update tracking details.
- Can I cancel or modify my order?
If you need to make changes to your order, please contact us as soon as possible.
We cannot guarantee cancellations or modifications once an order has entered processing or has shipped.
- Do you accept returns or exchanges?
For hygiene and safety reasons, all sales of false lashes and makeup brushes and all makeup are final.
We do not accept returns or exchanges for change of mind or incorrect product selections.
If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and arrange an appropiate resolution.
This policy does not affect any rights you may have under applicable law.
- What should I do if my order arrives damaged or incorrect?
Please contact us within 3 days of delivery, if possible, and provide:
- Your order number
- A brief description of the issue
- clear photographs of the item and packaging
We'll review your concern and assist you with the next steps. Your statutory rights remain unaffected.
- Are your lashes reusable?
Many false lashes can be worn multiple time when handles and cared for properly.
To help preserve their appearance, gently remove adhesive residue after each use, avoid soaking the las band, and store lashes in their original packaging.
The number of uses will depend on the last style application, and care.
- Will Alcatraz Divina offer more beauty products?
Absolutely, beautiful!
We're excited to continue growing Alcatraz DIvina.
Our vision includes expanding our beauty collectrion and introducing additional products in the future.
Follow our social media pages for new launches, exclusive announcements, and exicting updates.
- How can I contact Alcatraz Divina?
We'd love to hear from you!
For questions about products, orders, shipping, or collaborations, please visit our Contact Us page.
We aim to respond to inquiries within 1-2 business days.
- Still have questions, Beautiful?
Your experience matters to us. Whether you're shopping for your next favorite lash style or have a question about your order, we're here to help.
Thank you for supporting Alcatraz Divina, a proudly Latina-owned beauty brand established in 2018.
Same Roots. New Vision. Bigger Dreams.
Beauty Without Limits.